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Design Eyewear Group provides a 2-year period of warranty from the date of purchase by the end consumer. In case of a warranty issue where the end consumer is in an unfortunate situation, kindly contact our Customer Service Department immediately and order a new frame.
When you have received the new frame, please return the defective frame to Design Eyewear Group. Upon receipt of the frame you will receive a credit note. To return the defective frame, please fill out the return form on our website, print it and enclose it in the shipment.
Returned warranty frames which will require additional handling deviating from the procedures described below will be deducted a handling fee of €10 per frame:If a return form is not enclosed with the defective frame(s), a fee of €20.00 will be deducted.
We kindly ask you to follow these guidelines in order for you to experience a fast handling/ crediting of your frame(s).