Our FAQ page provides you with the most frequently asked questions about being a partner at Design Eyewear Group. We always work hard to provide the best service for our customers. We have divided the text into sections so it is easier for you to find what you are looking for.
The service portal is brand new, and therefore we will continue working on our FAQ.
Check out our FAQ to see if there is an answer for your questions.
How to create users and assign different roles for your employees
How does the Partner Plus Program work?
Return and refunds
My orders and refund
Where do I edit my account?
In case of a warranty issue where the end consumer is in an unfortunate situation, kindly contact our Customer Service Department immediately and order a new frame.
When you have received the new frame, please return the defective frame to Design Eyewear Group. Upon receipt of the frame you will receive a credit note. To return the defective frame, please fill out the return form on our website, print it and enclose it in the shipment.
We kindly ask you to follow these guidelines in order for you to experience a fast handling/ crediting of your frame(s).