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General terms & conditions of sale

  1. When placing an order, “the customer” acknowledges that it has read and accepted the general terms and conditions of sale.

  2. “The customer” is committed to the order from when DESIGN EYEWEAR GROUP has confirmed the order detailing full order details, time of conditions of delivery.

  3. The delivery lead times shown on the orders are provided for the purpose of information only. DESIGN EYEWEAR GROUP cannot be held responsible for the consequences of any delay in delivery, and this may not give validity to any claim for compensation or the right to refuse any products.

  4. In the event of a delay in delivery, the responsibility of DESIGN EYEWEAR GROUP is strictly limited to notification of the delay to “the customer”. In the event of DESIGN EYEWEAR GROUP failing to deliver the goods within maximum 60 days after confirmed delivery date, “the customer” has the right to cancel the requirement-only the non-delivered part-without further obligations.

  5. The prices indicated are unit prices, excluding taxes, in the currency of the designated country, unless otherwise indicated. DESIGN EYEWEAR GROUP reserves the right to modify the applicable prices at any time.

  6. DESIGN EYEWEAR GROUP reserves the right to suspend or cancel any order in case of non-payment or late payment. On any delay in payments interest and reminder can be applied. If an invoice remains unpaid after a formal notice, legal procedures may be engaged, and the administration and legal costs, as well as legally applicable interest, will be at “the customers” expense.  

  7. DESIGN EYEWEAR GROUP’s goods are guaranteed against all manufacturing defects for a period of two years as from the date of invoice. Damage caused to parts by incorrect use, accidental damage or by normal wear and tear is not covered by this guarantee. No other claim of compensation may be raised against DESIGN EYEWEAR GROUP. Repairs carried out and replacements supplied under the terms of the guarantee shall not constitute the start of a new guarantee period and shall not extend the initial guarantee. This guarantee is granted exclusively to resellers of our products. The costs of return shipment are at the optician’s expense.

  8. Products may only be returned subject to obtaining express agreement with DESIGN EYEWEAR GROUP in advance. Authorization to return a particular product does not give the client the right to return other products, even if these are identical. “The customer” must return the products, at its own expense and risk. Returns must be sent to the location indicated by the DESIGN EYEWEAR GROUP. Products must be returned in their original packaging, in perfect condition along with a copy of the original delivery note, the precise return authorization reference numbers and a detailed list of the products being returned. All returns are subject to DESIGN EYEWEAR GROUP’s return policy.

  9. All the brands or its logo are of the property of DESIGN EYEWEAR GROUP. Any advertising that makes use of the brands, logos or other exclusive documents must be submitted for prior approval by DESIGN EYEWEAR GROUP.

  10. Any dispute, disagreement or legal proceedings shall be interpreted according to Danish law; governing court of law is assigned to the Commercial court of Denmark.
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