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In case of a warranty issue where the end consumer is in an unfortunate situation, kindly contact our Customer Service Department immediately and order a new frame.
When you have received the new frame, please return the defective frame to Design Eyewear Group. Upon receipt of the frame you will receive a credit note. To return the defective frame, please fill out the return form on our website, print it and enclose it in the shipment.
We kindly ask you to follow these guidelines in order for you to experience a fast handling/ crediting of your frame(s).